SMA FAQs

Where can I find my SMA Number?

• If the product was shipped to you: the SMA number can be found on the product packaging and SMA information sheet delivered with the product.
• If the product was delivered by e-mail, the SMA number can be found in the e-mail that was sent to you by TEKLYNX or your TEKLYNX partner.

• If the product was shipped to you: the SMA number can be found on the product packaging, on the SMA information sheet delivered with the product, on the TEKLYNX invoice and delivery note.
• If the product was delivered by e-mail, the SMA number can be found in the e-mail and on the TEKLYNX invoice.

How do I register my SMA?

1. Click on the Register tab, enter your SMA ID number, and click Next.
2. After you have read through the Terms and Conditions, select the I have read and agree to the terms and conditions check box.
3. Click OK. Your SMA is now registered!

1. Click on the Register tab, enter your SMA ID number, and click Next.
2. After you have read through the Terms and Conditions, select the I have read and agree to the terms and conditions check box.
3. Click OK. Your SMA is now registered!

Why can’t I see the Anti-Spam Check symbols?

You must access the SMA Center using Internet Explorer to be able to view the Anti-Spam Check symbols. The Anti-Spam Check symbols do not work in other browsers.

How can I retrieve my password or login information?

If you cannot remember your login or password, click the Forgot Password link and enter your current e-mail address.

• If an account is associated with this e-mail address, the password will be e-mailed to you.
• If the address is not found in the system, your account has not been created. Please contact TEKLYNX Customer Care in your region:
   

Americas	customersupport@teklynx.com	+1 414 837 4800
Western Europe	customer_care@teklynx.fr	+33 (0)5 62 60 10 80
Northern, Central & Eastern Europe	info_gr@teklynx-int.com	+49 (0) 2103 2526 0
Middle East & Africa	customer_care@teklynx.fr	+33 (0)5 62 60 10 80
Asia Pacific	CustomerService@teklynx-asia.com	+65 6908 0960

Should I create an SMA account for each person involved in SMA registration, management, or renewal for my company?

No. You should create a single account for your company. If SMA management has been transferred to you, please log in to your company’s existing account and edit the account profile to match your name, phone number and e-mail address to ensure you receive all communications for the SMA.

Customer Care Contacts